Thank you for shopping at Brosis LED. We strive to provide high-quality products and exceptional customer service. If you are not entirely satisfied with your purchase, we’re here to help.
1. Eligibility for Returns: You may be eligible for a return and refund under the following conditions:
- You received a damaged, defective, or incorrect product.
- The product is unused, in its original packaging, and in the same condition as when you received it.
- Your return request is initiated within 30 days of receiving the product.
2. Initiation of Return: To initiate a return, please contact our customer support team at [email protected] within 15 days of receiving your order. Please provide your order number, a brief description of the issue, and any relevant photos or documentation to support your claim. Our team will guide you through the return process and provide further instructions.
3. Return Shipping: If the return is due to our error (e.g., damaged, defective, or incorrect product), we will provide a prepaid return shipping label. If the return is for any other reason (e.g., changed mind), you will be responsible for the return shipping costs.
4. Refund Process: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be automatically applied to your original method of payment within 7-10 business days. Please note that shipping costs are non-refundable.
5. Exclusions: Certain items are not eligible for return or refund, including:
- Products that have been used, altered, or damaged by the customer.
- Customized or personalized products.
- Clearance or sale items (unless damaged or defective).
6. Contact Information: If you have any questions, concerns, or need assistance with your return, please contact our customer support team at:
- Email: [email protected]
- Address: K7 Lightings, 1st Floor, No. 80, Govindappa Naicken Street, George Town, Chennai 600001.
7. Changes to Policy: We reserve the right to update or modify this Refunds and Returns Policy at any time without prior notice. The date of the most recent revision will be indicated at the top of this page. Your continued use of our website after any changes to this policy will constitute your acceptance of such changes.
Thank you for choosing Brosis LED. We appreciate your business and are committed to ensuring your satisfaction with every purchase.